Refund Policy

Thank you for using LOMS software and services. This Refund Policy explains the conditions under which refunds are provided for our products.

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1. Software Refunds

We offer a 7-day refund period for our software products from the date of purchase. To be eligible for a refund, you must meet the following conditions:

• The refund request is made within the specified refund period
• The software has not been modified, altered, or tampered with
• You have made a reasonable effort to resolve any issues with our support team

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2. Services Refunds

For services such as consulting or custom development, refunds are handled on a case-by-case basis. Please contact our support team to discuss your situation and eligibility for a refund.

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3. Refund Process

To request a refund, please contact our support team at info@lomsonline.com with your order details and reason for the refund. We will review your request and respond within 7 business days with further instructions.

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4. Non-Refundable Items

Please note that certain items are non-refundable:

• Downloadable software products after the license key has been issued
• Services that have been completed or already provided
• Products or services purchased through third-party platforms or resellers

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5. Payment Disputes

If you have any concerns or disputes regarding a payment made for our products or services, please contact our support team immediately for assistance. Chargebacks or payment disputes without prior communication may result in the suspension of your account.

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6. Changes to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective upon posting the updated policy on this page.

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7. Contact Us

If you have any questions or need further clarification about our Refund Policy, please contact us at info@lomsonline.com

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